VAT: DK44898438
European B2BHospitality supplier
Trade terms· Confirmed per order
Professional range· For hospitality buyers
European logistics· Delivery times confirmed per order
Trade terms
Claims
If something is wrong with a delivery, report it to us as soon as possible so we can investigate with the carrier and resolve it.
How to report a claim
- ·Note visible damage on the carrier's proof of delivery before signing, where possible.
- ·Email info@hospitalityline.eu with your order or invoice number.
- ·Include photos of the damaged goods, packaging and labels, and a list of affected items.
- ·Keep the goods and packaging until the claim is handled.
Reporting deadlines
Reporting deadlines and remedies are set out in the applicable agreed trade terms and order confirmation. Reporting promptly helps us resolve carrier claims.
Resolution
We review each claim and confirm the outcome in writing — for example replacement, credit or other remedy as agreed.
Questions? Email info@hospitalityline.eu — Hospitality Line ApS · CVR 44898438 · Egedesvej 38, 4600 Køge, Denmark · Mon–Fri 08:00–16:00 CET.
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