Trading conditions

Hospitality Line's trading conditions provide you as a customer with a comprehensive understanding of the conditions that apply when you trade on their platform. These conditions cover several aspects, from payment and price to delivery and personal data policy.

§ 1 Payment and price

§ 1.1 All our prices are in different currencies; DKK, SEK, EUR, incl. VAT and any mortgage.
§ 1.2 We only deduct the purchase amount when the item has been dispatched Hospitality Line . A larger amount than has been approved by the customer can never be withdrawn.
§ 1.3 You can only pay with Dankort, Visa Dankort, Visa, mobilepay, MasterCard and Dinners Club. No fee is charged for payment by debit card.
§ 1.4 In order to shop with us, you must of course be 18 years of age, as required by Danish law.
§ 1.5 EAN customers are asked to contact customer service before purchasing.

§ 2 Delivery
§ 2.1 We deliver via various freight companies; PostNord Denmark, GLS, UPS, DHL. Typically, the package will arrive after 1-8 working days. We aim for all orders to be dispatched the next business day at the latest.

Shipping costs are calculated based on the total weight of the package. We only deliver via PostNord and the prices reflect our costs. Prices from DKK 35 for delivery to PostNord Parcelshop. Delivery takes place via PostNord, whereby an expected delivery time is 1-6 working days. Some products are not in stock - See the delivery time on the product's information page. If you are not at home when the package is delivered, you will receive a message from PostNord where the package can be collected. However, we recommend ordering well in advance to make sure the order is ready for the purpose. Packages to Bornholm and the small islands must allow an extra day for delivery. All our shipments are assigned a Track & Trace number, so you always know where the package is.
If a package is not picked up and sent back, the purchase will be cancelled, offset by the shipping cost to and from the customer.

Conclusion of agreement.
§ 3 Access to the contract after conclusion of the agreement
§ 3.1 Once you have ordered, you will be sent an order confirmation via e-mail. This confirmation reflects the exact content of the purchase agreement which Hospitality Line and the buyer have entered into an agreement.

§ 3.2 When the package has been sent from Hospitality Line , the buyer receives an email stating that the order status has changed and the package has been dispatched. In the same email, the buyer receives the package's Track & Trace no.

§ 4 Right of withdrawal

§4.1 For commercial purchases, a 3-day right of cancellation is granted.

§4.2 You must notify us within 3 days of receipt that you wish to cancel your purchase. The notification must be given by writing to info@ HospitalityLine.eu or by using our contact form.

§ 5 Complaints
When you shop with us as a consumer, you have 24 months right of complaint. This means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation.

It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour.

However, the right to complain will be limited to the product's natural shelf life if it is a question of selling food products. Always contact us before the return takes place!

You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months of discovering the defect, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) delivery costs. The item must always be sent back in proper packaging, and remember to get a receipt for sending so that we can reimburse your delivery costs.

§ 5.2 When and if you wish to advertise a product, it must be sent to:

Hospitality Line ApS
Alstrupvej 14
4840 Nørre Alslev
CVR: 44 89 84 38

§ 5.3 Note! We do not accept parcels by cash on delivery or the like.

Board of Appeal:
The Consumer Complaints Board

If you want to complain about your purchase, you must contact us via email or phone.

If we are unable to find a solution, you can submit a complaint to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Toldboden 2,8800 Viborg, via this link .

You can also use the EU Commission's online complaints portal, which will however mainly be relevant if you are a consumer residing outside Denmark.

You will find the complaint portal here: link

§ 6 E-marketing:

§ 6.1 You can choose to receive our newsletter, which contains information about exciting news from Hospitalityline.eu
You will only receive the newsletter if you have expressly requested it. In addition, you can always log in under "Your account" and unsubscribe/subscribe from our newsletter.

§ 7 Personal data policy:

§ 7.1 Only one person per E-mail address.

§ 7.2 When you register as a customer, you MUST provide the following information about yourself:

  • Full name (used to send the goods to the right place)
  • Email (used to confirm the order and send the invoice/attachment for your order)
  • Address (used to send the goods to the right place)
  • Postal code & City (used to send the goods to the right place)
  • Telephone number (only used if there are problems with the transaction that cannot be resolved by e-mail)

§ 7.3 We register and pass on your personal data with the aim of being able to deliver the goods to you.

  • The following of your information is passed on to:
    GLS Denmark A/S, (Hereafter vGLS) Bohus Blvd. 3, 2630 Taastrup, CVR no DK 10549744 there is the freight forwarder who oversees product deliveries on behalf of Hospitality Line
  • Information passed on to PostNord:
  • Name, address, e-mail for shop delivery service, in addition telephone number is provided for private shipments service, respectively e-mail and telephone number are passed on exclusively so that PostNord can inform you about when the order can be picked up / delivered.
  • Drip: (only if you have signed up for our newsletter)
  • Name and Email

§ 7.4 The personal information is registered with Hospitality Line ApS and stored for 5 years, after which the information is deleted.

  • We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
  • We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
  • The data controller at www. HospitalityLine .eu is Anders

§ 7.5 We store and transmit customer information encrypted (SSL), your payment is also encrypted, which takes place on secure servers (SSL).

§ 7.6 The information is not passed on to third parties without this being stated and no personally sensitive information is registered via HospitalityLine.eu

§ 7.7 You have the right to be informed about which information we process about you.

  • If you believe that the information is inaccurate, you have the right to have it corrected.
  • In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it.
  • You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: e-mail: info@ HospitalityLine.eu

General Information:
Hospitality Line ApS
Alstrupvej 14
4840 Nørre Alslev
CVR: 44 89 84 38

§ 10 Cookies and log statistics:
A cookie is a term for the fact that a user's behavior on a network is registered with the user himself (on the user's hard drive).

In this way, the server "recognizes" the user and knows who the user is. No personally identifiable information is stored in a cookie, but rather information about the user's behavior on a website, e.g. an entered username in connection with login to a special section on the website.

A cookie is stored on the user's hard drive together with cached files. A cookie is thus a text file that is sent to your browser from a web server and stored on your computer's hard drive.

You can set your browser to inform you when you receive a cookie, or you can choose to turn cookies off completely. On Hospitalityline .eu uses cookies with the aim of optimizing the website and its functionalities.

Cookies are used to create increased user-friendliness and to remember which products are stored in the shopping cart when you shop at Hospitalityline.eu .

If you wish to delete cookies, this can be done in Internet Explorer 6.x under the menu "Functions" -> "Internet settings" -> "Delete cookies". Log statistics are used at www. Hospitalityline .eu and means that a statistics system collects information which can give a statistical picture of how many visitors a website has had, where they come from, on which part of the website they leave, etc.

Here on Hospitalityline .eu uses log statistics with the aim of optimizing the website and its functionalities and to create increased user-friendliness.

By applying At Hospitalityline .eu, you also accept our use of Cookies.

Our Terms and Conditions are updated as a result of changes to the Terms and Conditions. The terms and conditions have been updated on 17.07.2024 cookies.