Hospitality Line's terms and conditions provide you, as a customer, with a comprehensive understanding of the terms and conditions that apply when you shop on their platform. These terms and conditions cover several aspects, from payment and price to delivery and privacy policy.
§ 1 Payment and price
§ 1.1 All our prices are in different currencies; DKK, SEK, EUR, including VAT and any deposit.
§ 1.2 We will only deduct the purchase amount once the goods have been shipped from Hospitality Line . A larger amount can never be withdrawn than has been approved by the customer.
§ 1.3 You can only pay with Dankort, Visa Dankort, Visa, mobilepay, MasterCard and Dinners Club. There is no fee for payment by debit card.
§ 1.4 To shop with us, you must of course be 18 years of age, as required by Danish law.
§ 1.5 EAN customers are asked to contact customer service before purchasing.
§ 2 Delivery
§ 2.1 We deliver via various shipping companies; PostNord Danmark, GLS, UPS, DHL. Typically, the package will arrive after 1-8 business days. We aim to ship all orders no later than the next business day.
Shipping costs are calculated based on the total weight of the package. We only deliver via PostNord and the prices reflect our costs. Prices from DKK 35 for delivery to PostNord Pakkeshop. Delivery is via PostNord, whereby an expected delivery time is 1-6 business days. Some products are not in stock - See the delivery time on the product information page. If you are not at home when the package is delivered, you will receive a message from PostNord where the package can be picked up. However, we recommend ordering well in advance to ensure that the order arrives for the intended purpose. Packages to Bornholm and the small islands should allow an extra day for delivery. All our shipments are assigned a Track & Trace number, so you always know where the package is.
If a package is not picked up and sent back, the purchase will be canceled, offset by the shipping cost to and from the customer.
Conclusion of agreement.
§ 3 Access to the contract after conclusion of the agreement
§ 3.1 Once you have placed an order, you will receive an order confirmation via email. This confirmation reflects the exact content of the purchase agreement that Hospitality Line and the buyer have entered into an agreement.
§ 3.2 When the package has been shipped from Hospitality Line , the buyer receives an email stating that the order status has changed and the package has been shipped. In the same email, the buyer receives the package's Track & Trace number.
§ 4 Right of withdrawal
§4.1 For business purchases, a 3-day right of withdrawal is granted.
§4.2 You must notify us within 3 days of receipt that you wish to cancel your purchase. The notification must be given by writing to info@ HospitalityLine.eu or by using our contact form.
§ 5 Complaints
When you shop with us as a consumer, you have a 24-month right of complaint. This means that you can either have the item repaired, exchanged, your money back or a price reduction, depending on the specific situation.
It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behavior.
However, the right to a complaint will be limited to the natural shelf life of the product if it concerns the sale of food products. Always contact us before the return takes place!
You must make a complaint within a “reasonable time” after you have discovered the defect in the product. If you make a complaint within two months after the defect is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) delivery costs. The item must always be returned in proper packaging, and remember to get a receipt for shipping so that we can refund your delivery costs.
§ 5.2 When and if you wish to complain about a product, it must be sent to:
Hospitality Line ApS
Alstrupvej 14
4840 Norre Alslev
CVR: 44 89 84 38
§ 5.3 Please note: We do not accept packages on delivery or similar.
Appeals Board:
Consumer Complaints Board
If you want to complain about your purchase, please contact us via email or telephone.
If we are unable to find a solution, you can submit a complaint to the Danish Competition and Consumer Authority's Center for Complaints Resolution, Toldboden 2, 8800 Viborg, via this link .
You can also use the European Commission's online complaints portal, which will mainly be relevant if you are a consumer residing outside Denmark.
You can find the complaints portal here: link
§ 6 E-marketing:
§ 6.1 You can choose to receive our newsletter, which contains information about exciting news from Hospitalityline.eu.
You will only receive the newsletter if you have expressly requested it. You can also always log in under “Your account” and unsubscribe from/subscribe to our newsletter.
§ 7 Personal data policy:
§ 7.1 Only one person can be registered per email address.
§ 7.2 When you register as a customer, you MUST provide the following information about yourself:
§ 7.3 We register and disclose your personal data for the purpose of delivering the goods to you.
§ 7.4 Personal data is registered with Hospitality Line ApS and is stored for 5 years, after which the information is deleted.
§ 7.5 We store and transmit customer information encrypted (SSL), and your payment is also encrypted, which takes place on secure servers (SSL).
§ 7.6 The information is not disclosed to third parties without prior notification and no sensitive personal information is registered via HospitalityLine.eu
§ 7.7 You have the right to be informed about what information we process about you.
General Information:
Hospitality Line ApS
Alstrupvej 14
4840 Norre Alslev
CVR: 44 89 84 38
§ 10 Cookies and Log Statistics:
A cookie is a term for the fact that a user's behavior on a network is recorded by the user themselves (on the user's hard drive).
In this way, the server “recognizes” the user and knows who the user is. No personally identifiable information is stored in a cookie, but rather information about the user's behavior on a website, for example, a username entered when logging in to a specific section of the website.
A cookie is stored on your computer's hard drive along with cached files. A cookie is a text file that is sent to your browser from a web server and stored on your computer's hard drive.
You can set your browser to notify you when you receive a cookie, or you can choose to disable cookies altogether. On Hospitalityline .eu uses cookies for the purpose of optimizing the website and its functionalities.
Cookies are used to create increased user-friendliness and to remember which products are stored in the shopping cart when you shop at Hospitalityline .eu .
If you want to delete cookies, in Internet Explorer 6.x you can do this under the menu “Tools” -> “Internet Options” -> “Delete Cookies”. Log statistics are used on www. Hospitalityline .eu and means that a statistics system collects information that can provide a statistical picture of how many visitors a website has had, where they come from, at which part of the website they leave, etc.
Here at Hospitalityline .eu uses log statistics for the purpose of optimizing the website and its functionalities and to create increased user-friendliness.
By using Hospitalityline .eu you also accept our use of Cookies.
Our Terms and Conditions are updated as a result of changes to the Terms and Conditions. The Terms and Conditions were updated on 17.07.2024 cookies.
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